Portuguese Institute of Hospitality · Portugal
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People & Culture

The problem is not finding people. It is creating places they want to stay.

Turnover is not inevitable. We work on leadership, culture, development, onboarding, recognition and progression.

PEOPLE
What we work on

Built for the real world.

Practical systems, stronger teams and measurable change — designed around the reality of hospitality operations.

01

Culture Audit

Understand the culture people actually experience.

02

Employee Journey

Map recruitment, onboarding, growth and exit.

03

Leadership Development

Build stronger frontline and middle managers.

04

Retention Strategy

Identify why people stay, grow or leave.

Work Design · Split shifts

The working day should not consume the whole day.

Split shifts can turn a normal shift into a fragmented day of work, waiting and commuting. IPH helps hospitality operations redesign schedules to reduce — and, wherever operationally feasible, eliminate — split shifts without sacrificing service or operational sustainability.

We do not treat this as an HR problem alone. We combine demand by daypart, staffing levels, tasks, preparation, handovers, cross-training, team preferences and productivity to build a better schedule architecture.

Demand mappingShift architectureCross-trainingPeak coverageTeam inputPilot & measure
Split Shift RedesignIPH / Work Design
BEFORE11:00—16:0019:00—00:00fragmented day
↓
GOALCONTINUOUS SHIFTSsmart coverage · service protected
mapredesignpilotmeasure
Better teams.
Better hospitality.
Better business.